Privacy Policy
This privacy policy describes how Arabian Sands Tourism ('we', 'us', or 'our') collects, uses, and shares your personal information when you visit or make use of our site or the services offered through our online platform. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, consistent with applicable data protection laws. By using our site or services, you agree to the terms outlined in this policy.
Information We Collect
We collect various types of information in connection with the services we provide, including desert safaris, city tours, dhow cruises, visa assistance, hotel bookings, airport transfers, MICE services, tailored travel experiences, and adventure tourism. This includes information you provide directly to us, such as when you book a tour, register for an account, contact us, or participate in surveys. This information may include your name, contact details (like postal address), passport information, payment details, dietary requirements, health information relevant to travel arrangements, and other information necessary to facilitate your travel arrangements and provide our services.
We may also collect information about your use of our site and services, which may include technical data automatically collected from your device, such as IP address, browser type, pages viewed, and usage patterns. This helps us understand how our site is used and improve our services.
How We Collect Information
We collect information directly from you when you interact with us through our site, over the phone, via email or other communication methods when making inquiries or bookings. We also collect certain technical data automatically as you navigate our site, using technologies such as cookies or similar tracking methods. Third parties, such as analytics providers or partners who assist in providing our services, may also provide us with information, but this is generally aggregated or non-personal where possible, or shared under contractual agreements ensuring data protection.
How We Use Your Information
We use your personal information for several purposes, including: - To process and fulfill your bookings and provide the requested tourism and hospitality services. - To provide customer support and respond to your inquiries or requests. - To manage your account and provide you with access to our online services. - To process payments for services and prevent fraudulent transactions. - To communicate with you regarding your bookings, service updates, and important information. - To improve our services, develop new offerings, and enhance your experience on our site. - For internal operational purposes such as data analysis, audits, and research. - With your consent, to send you marketing communications about our services, special offers, or promotions that may be of interest to you. - To comply with legal obligations, regulatory requirements, and protect our rights and interests or the safety of others.
Sharing Your Information
We may share your personal information with third parties when necessary to provide our services or for legitimate business purposes. These may include: - Service providers such as hotels, airlines, transport operators, ground handlers, and other partners involved in facilitating your booked services. - Payment processors to complete financial transactions. - Third-party vendors who provide services on our behalf, such as IT support, customer service, marketing assistance, or analytics. - Government authorities or law enforcement when required by law, legal process, or to protect our legal rights or the safety of others. - In connection with a business transaction, such as a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction.
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection laws and our instructions. We do not sell your personal information.
Data Security
We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We regularly review and update our security practices. However, the transmission of information over the internet is not completely secure, and we cannot guarantee the absolute security of your data transmitted to our site. Any transmission is at your own risk.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer need your data, we will securely destroy or anonymize it in accordance with applicable laws and our internal policies.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include: - The right to access the personal data we hold about you. - The right to request correction of inaccurate or incomplete personal data. - The right to request erasure of your personal data in certain circumstances. - The right to object to the processing of your personal data in certain circumstances. - The right to request restriction of processing your personal data in certain circumstances. - The right to request transfer of your personal data to you or a third party where feasible. - The right to withdraw consent at any time where we are relying on consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
International Data Transfers
As part of providing our services, particularly those involving international travel and our location in the UAE, your personal information may be transferred to, and stored at, destinations outside your country or region. This may include transfers to countries that may not have the same level of data protection laws as your own. Where such transfers occur, we take steps to ensure your personal data is afforded a similar level of protection by implementing appropriate safeguards, such as entering into standard contractual clauses, relying on the recipient's binding corporate rules, or ensuring the transfer is otherwise permissible under applicable data protection laws.
Children's Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under this age. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to remove that information from our systems. If you believe we might have any information from or about a child under 16, please contact us at the address provided below.
Changes to this Policy
We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will post the updated version on this page. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
Contact Information
If you have any questions or concerns about this privacy policy or our data practices, you may contact us in writing at our physical address:
Arabian Sands Tourism
15th Floor
Bay Square Building 1,
Business Bay,
Dubai, Dubai,
P.O. Box 112XXX,
UAE